Chase Bank

Reviews

• ★ ☆ ☆ ☆ ☆
  Normally going through the drive thru I've had efficient, personable & welcoming good customer service. I go to the drive through to avoid several tellers who are grim to deal with, scrutinize deposits and checks with a stern look and who are very negative, curt and unwelcoming. Today I went in... typical experience, no one on the front at all. A manager sitting in his office looks at me blankly. I finally look to the back and see staff there so walk to the back (drive-thru service). They see me looking for service and say nothing. Finally I decide no one is coming to the windows in front so I go to the back and say.... cheerily - Hi you're all back here today? stoney look and silence..... then I put down my checks and count out the cash on the deposit for her - to show that it matches the cash balance. She says nothing and starts scrutinizing the checks with her face in this amazing disapproving expression. This takes quite a while - "You have cash - I need to see your id" again said sternly. (you would think I was applying for food stamps honestly) "And, she notes - you didn't put the date on your deposit slip" so she enters it (true, I hadn't as I wasn't sure I'd make it in today I say...) Silence -- she slides my id back. There are zero customers in the place or at the window, she is working along with another teller... I realize this was tough having to write in the date on my deposit slip... but say nothing else. Finally she is done scrutinizing the checks ... thank heavens it was only a $1400 deposit and 4 cks, lord knows how long it would have taken otherwise. She starts to process the deposit wherein I say... You seem disappointed - what's wrong? You couldn't find anything else wrong with the deposit? She gives me this plastic smile... and explains how if she missed something wrong.... I told her I understand its the way you do it. I've been banking with Chase for over 30 years ..and have NEVER had anything sent back other than when someone has written a ck that bounced and I deposited it.... and in Ann Arbor, I'm treated like a valuable customer, where here its like I've been caught cheating on an exam and you're going to catch me again... its just very unnecessarily unpleasant. No, "I'm sorry that's how we come across" or any other good customer service response --- just some sarcasm back. I said, well, you've gotten some negative feedback today -- its tough. But you're a professional. We all work and sometimes we get feedback and its how you handle it that is the difference. -- (condescending smile back is the response). I will not be back. I've come here a long time and its always the same. I have other places I can do Chase on my route where staff are personable, polite and welcoming.
  By Monica King, October 21, 2017

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